Shipping & Returns
Good things are worth knowing what to expect.
Before your parcel arrives.
For our made-to-order pieces, here's what happens after you choose something to keep.
Shipping
Shipping options and prices are shown before you place an order. Delivery estimates depend on the item and destination; you can review the available choices at checkout.
Returns & exchanges
Our made-to-order pieces are created for each order, so we don't accept returns or exchanges for a change of mind. This doesn't affect any rights provided by applicable law.
If something isn't right
If your order arrives damaged or defective, please report it within 30 days of delivery, with your order details and photos of the issue. Eligible cases can receive a replacement or refund.
Need a hand?
Tell us a little about your order and we'll help you find the right next step.
Found something in This & That? Those items are sold by other retailers, whose delivery and return policies apply. Final order terms appear at the seller's checkout.